troubleshootingUpdated 2025

Inconsistent UTM Tracking: Why Same Campaign Shows Multiple Values

Same campaign URL tracking different values in GA4? Duplicate parameters, mixed case, and encoding inconsistencies fragment your data. Fix guide inside.

7 min readtroubleshooting

You launch ONE Facebook campaign. GA4 shows it as four different sources:

  • "facebook"
  • "Facebook"
  • "facebook%20"
  • "(not set)"

One campaign. Four data fragments. Here's why it happens and how to fix it.

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The Problem

Inconsistent UTM tracking splits data across multiple values:

Code
Same campaign, different tracking:

Session 1: utm_source=facebook
Session 2: utm_source=Facebook  (capital F)
Session 3: utm_source=facebook&utm_source=fb  (duplicate)
Session 4: utm_source=facebook%20  (trailing encoded space)
Session 5: No UTMs (stripped by platform)

GA4 treats each as separate source

Result: One campaign appears as 5+ different sources in reports.

Root Causes

Cause 1: Duplicate Parameters with Different Values

Code
URL Variant A:
?utm_source=facebook&utm_medium=cpc&utm_campaign=spring

URL Variant B:
?utm_source=facebook&utm_medium=cpc&utm_campaign=spring&utm_source=fb

GA4 randomly picks:
- "facebook" (65% of sessions)
- "fb" (35% of sessions)

One campaign, two sources in reports

Cause 2: Case Inconsistency

Code
URL Variant A: utm_source=facebook
URL Variant B: utm_source=Facebook
URL Variant C: utm_source=FACEBOOK

GA4 treats as three separate sources:
- "facebook"
- "Facebook"
- "FACEBOOK"

Data fragments across three rows

Cause 3: Encoding Inconsistency

Code
URL Variant A: utm_campaign=spring_sale
URL Variant B: utm_campaign=spring%20sale  (encoded space)
URL Variant C: utm_campaign=spring sale    (unencoded space, truncates)

GA4 shows three campaigns:
- "spring_sale"
- "spring sale" (decoded)
- "spring" (truncated)

Cause 4: Trailing Characters

Code
URL Variant A: utm_source=facebook
URL Variant B: utm_source=facebook&  (trailing &)
URL Variant C: utm_source=facebook%20  (trailing encoded space)

GA4 sees as three different sources

Real Example

Company: E-commerce retailer Campaign: Instagram shopping ads ($20,000 spend) Problem: Multiple URL variants deployed

URL Variants in production:

Code
Variant 1 (50% of ads):
?utm_source=instagram&utm_medium=paid&utm_campaign=spring

Variant 2 (30% of ads):
?utm_source=Instagram&utm_medium=paid&utm_campaign=spring

Variant 3 (20% of ads):
?utm_source=instagram&utm_medium=paid&utm_campaign=spring&utm_source=ig

GA4 Attribution:

SourceSessionsRevenueAd Spend
instagram8,500$42,000?
Instagram5,100$25,000?
ig3,400$18,000?

Impact:

  • Same campaign appears in 3 rows
  • Cannot calculate accurate ROAS per source
  • Budget optimization decisions based on fragmented data
  • Performance reports misleading to stakeholders

Total: $85,000 revenue tracked across 3 "different" sources that are actually one campaign.

😰 Is this your only tracking issue?

This is just 1 of 40+ ways UTM tracking breaks. Most marketing teams have 8-12 critical issues they don't know about.

• 94% of sites have UTM errors

• Average: $8,400/month in wasted ad spend

• Fix time: 15 minutes with our report

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How to Diagnose

Step 1: Export Campaign Data

Code
GA4 → Reports → Acquisition → Traffic acquisition
Filter by date range
Export to Google Sheets

Step 2: Look for Patterns

Code
Check for:
✓ Same name with different casing (facebook vs Facebook)
✓ Similar names (facebook vs fb vs facebook-ads)
✓ Truncated versions (spring vs spring_sale)
✓ Encoding variations (spring%20sale vs spring_sale)

Step 3: Count Variations

Javascript
// Analyze exported data
function findInconsistencies(sources) {
    const normalized = {};
 
    sources.forEach(source => {
        const key = source.toLowerCase().trim();
        if (!normalized[key]) {
            normalized[key] = [];
        }
        normalized[key].push(source);
    });
 
    // Find sources with multiple variations
    const inconsistent = Object.entries(normalized)
        .filter(([, variations]) => variations.length > 1)
        .map(([key, variations]) => ({
            normalized: key,
            variations: variations,
            count: variations.length
        }));
 
    return inconsistent;
}
 
// Usage
const sources = ['facebook', 'Facebook', 'FACEBOOK', 'google', 'Google'];
console.log(findInconsistencies(sources));
// Output: [
//   { normalized: 'facebook', variations: ['facebook', 'Facebook', 'FACEBOOK'], count: 3 },
//   { normalized: 'google', variations: ['google', 'Google'], count: 2 }
// ]

The Fix

Fix 1: Standardize All URLs

Code
Choose one format and enforce across ALL campaigns:

✅ STANDARD:
utm_source=facebook (lowercase, no encoding)
utm_medium=paid
utm_campaign=spring_sale_2024 (underscores, no spaces)

Apply everywhere:
- Ad platforms
- Email templates
- Social posts
- Printed materials

Fix 2: Remove Duplicate Parameters

Javascript
// Clean URLs before deploying
function standardizeUtmUrl(url) {
    const urlObj = new URL(url);
    const params = new URLSearchParams();
    const utmParams = ['utm_source', 'utm_medium', 'utm_campaign', 'utm_content', 'utm_term'];
 
    utmParams.forEach(param => {
        const value = urlObj.searchParams.get(param);
        if (value) {
            // Normalize: lowercase, trim whitespace
            const normalized = value.toLowerCase().trim();
            params.append(param, normalized);
        }
    });
 
    // Preserve non-UTM parameters
    for (const [key, value] of urlObj.searchParams.entries()) {
        if (!utmParams.includes(key)) {
            params.append(key, value);
        }
    }
 
    urlObj.search = params.toString();
    return urlObj.toString();
}
 
// Usage
const messy = 'site.com?utm_source=Facebook&utm_source=fb&utm_campaign=SPRING';
const clean = standardizeUtmUrl(messy);
console.log(clean);
// Output: site.com?utm_source=facebook&utm_campaign=spring

Fix 3: Implement URL Validation

Javascript
// Validate before campaign launch
function validateUtmConsistency(url, standards) {
    const issues = [];
    const params = new URL(url).searchParams;
 
    Object.entries(standards).forEach(([param, expectedValue]) => {
        const actualValue = params.get(param);
 
        if (!actualValue) {
            issues.push(`Missing ${"{"}{"{"}param{"}"}{"}"}}`);
        } else if (actualValue !== expectedValue) {
            issues.push(`${"{"}{"{"}param{"}"}{"}"}}: expected "${"{"}{"{"}expectedValue{"}"}{"}"}}", got "${"{"}{"{"}actualValue{"}"}{"}"}}"`);
        }
 
        // Check for duplicates
        if (params.getAll(param).length > 1) {
            issues.push(`Duplicate ${"{"}{"{"}param{"}"}{"}"}} detected`);
        }
 
        // Check for case inconsistency
        if (actualValue && actualValue !== actualValue.toLowerCase()) {
            issues.push(`${"{"}{"{"}param{"}"}{"}"}} contains uppercase characters`);
        }
    });
 
    return {
        valid: issues.length === 0,
        issues
    };
}
 
// Usage
const url = 'site.com?utm_source=Facebook&utm_campaign=spring';
const standards = {
    utm_source: 'facebook',
    utm_campaign: 'spring'
};
 
console.log(validateUtmConsistency(url, standards));
// { valid: false, issues: ['utm_source contains uppercase characters'] }

Fix 4: Centralize UTM Generation

Javascript
// Create single source of truth for UTM values
const UTM_STANDARDS = {
    sources: {
        facebook: 'facebook',
        google: 'google',
        instagram: 'instagram',
        email: 'email'
    },
    mediums: {
        paid: 'paid',
        organic: 'organic',
        email: 'email',
        social: 'social'
    }
};
 
function buildStandardUtmUrl(base, source, medium, campaign) {
    // Enforce standards
    const standardSource = UTM_STANDARDS.sources[source.toLowerCase()];
    const standardMedium = UTM_STANDARDS.mediums[medium.toLowerCase()];
 
    if (!standardSource || !standardMedium) {
        throw new Error('Use standard UTM values only');
    }
 
    const params = new URLSearchParams({
        utm_source: standardSource,
        utm_medium: standardMedium,
        utm_campaign: campaign.toLowerCase().replace(/\s+/g, '_')
    });
 
    return `${"{"}{"{"}base{"}"}{"}"}}?${params.toString()}`;
}
 
// Usage
const url = buildStandardUtmUrl('site.com', 'Facebook', 'PAID', 'Spring Sale');
console.log(url);
// Output: site.com?utm_source=facebook&utm_medium=paid&utm_campaign=spring_sale
 
// Trying non-standard value throws error
buildStandardUtmUrl('site.com', 'fb', 'paid', 'spring');
// Error: Use standard UTM values only

Prevention Checklist

Code
PRE-LAUNCH VALIDATION:

✅ Case Consistency
   □ All parameter values lowercase
   □ No mixed case (facebook vs Facebook)

✅ No Duplicates
   □ Each parameter appears exactly once
   □ No utm_source appearing 2+ times

✅ Encoding Consistency
   □ Spaces encoded as _ or %20 (consistently)
   □ No trailing encoded spaces

✅ Character Consistency
   □ No trailing & or ?
   □ No trailing spaces

✅ Value Standardization
   □ facebook (not fb, Facebook, FACEBOOK)
   □ Values match approved list

Retroactive Fix in GA4

Option 1: Data Filters (Limited)

GA4 data filters are limited and cannot merge historical data. Better to fix at source.

Option 2: BigQuery Deduplication

Sql
-- Merge inconsistent sources in BigQuery
SELECT
  LOWER(TRIM(traffic_source.source)) as normalized_source,
  SUM(sessions) as total_sessions,
  SUM(conversions) as total_conversions
FROM `project.dataset.events_*`
WHERE event_name = 'session_start'
GROUP BY normalized_source
 
-- This gives accurate totals despite inconsistent raw data

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FAQ

Can GA4 automatically deduplicate inconsistent UTMs?

No. GA4 stores values exactly as received. You must fix at the source.

What if I've already launched with inconsistent UTMs?

  1. Fix immediately for new traffic
  2. Document mapping (facebook = Facebook = fb)
  3. Use BigQuery to merge historical data in reports

Should I use URL redirects to fix inconsistent UTMs?

Only as last resort. Better to update at source (ads, emails, etc.).

How do I enforce consistency across team members?

  1. Create approved UTM value list
  2. Use centralized URL builder
  3. Validate all URLs before launch
  4. Automate validation in CI/CD

Conclusion

Inconsistent UTM tracking fragments campaign data across multiple values in GA4.

Causes:

  • Duplicate parameters with different values
  • Case inconsistency (facebook vs Facebook)
  • Encoding variations
  • Trailing characters

Fix: Standardize all URLs to single format. Enforce through validation.

Code
✅ STANDARD:
?utm_source=facebook&utm_medium=paid&utm_campaign=spring_sale

Apply consistently everywhere.

Technical Reference: Duplicate UTM Parameters Validation Rule

UTM

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